{"draw":0,"recordsTotal":23605,"recordsFiltered":31,"data":[{"ticket_id":"61667","ticket_flag":"0","ticket_reference":"HDT62752","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"873","cs_address_1":"Flat 3.2","cs_address_2":"4a Rupert Court ","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"873","ticket_title":"Inter - Tenancy Checks","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Inter-Tenancy Checks","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"12\/01\/26 15:49","ticket_invoice_total":null,"ticket_notes_combined":"

12\/01\/2026 15:49 (System)<\/b>Ticket Created<\/p>

20\/01\/2026 13:08 (jane)<\/b>Date changed to 21st January <\/p>

20\/01\/2026 14:26 (jane)<\/b>All works need to be completed by Friday 23rd January <\/p>

21\/01\/2026 13:37 (travis)<\/b>Itc works <\/p>

21\/01\/2026 16:22 (travis)<\/b>Itc works.<\/p>

22\/01\/2026 15:10 (travis)<\/b>Itc works.<\/p>

23\/01\/2026 08:39 (michaelk)<\/b>Completed heating itc. 1hr labour 55<\/p>

23\/01\/2026 13:44 (alan)<\/b>Replace 4 faulty LED downlights in flat and 2 blown lamps <\/p>

23\/01\/2026 13:53 (travis)<\/b>Returned and measured for new blinds,under instructions from Lillian.<\/p>

23\/01\/2026 15:44 (jane)<\/b>Blind on order - anticipated dispatch date 12\/02\/2026<\/p>

17\/02\/2026 12:26 (carly)<\/b>Access requested Wednesday 25th February between 11-12pm.<\/p>

20\/02\/2026 10:31 (carly)<\/b>Confirmed, tenant to provide access.<\/p>

23\/02\/2026 10:27 (carly)<\/b>Please now use keys for access<\/p>

25\/02\/2026 14:22 (travis)<\/b>Large day\/night blind fitted above living room balcony doors.<\/p>

25\/02\/2026 16:20 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

20\/01\/2026 (jane)Date changed to 21st January <\/p>

20\/01\/2026 (jane)All works need to be completed by Friday 23rd January <\/p>

21\/01\/2026 (travis)Itc works <\/p>

21\/01\/2026 (travis)Itc works.<\/p>

22\/01\/2026 (travis)Itc works.<\/p>

23\/01\/2026 (michaelk)Completed heating itc. 1hr labour 55<\/p>

23\/01\/2026 (alan)Replace 4 faulty LED downlights in flat and 2 blown lamps <\/p>

23\/01\/2026 (travis)Returned and measured for new blinds,under instructions from Lillian.<\/p>

23\/01\/2026 (jane)Blind on order - anticipated dispatch date 12\/02\/2026<\/p>

17\/02\/2026 (carly)Access requested Wednesday 25th February between 11-12pm.<\/p>

20\/02\/2026 (carly)Confirmed, tenant to provide access.<\/p>

23\/02\/2026 (carly)Please now use keys for access<\/p>

25\/02\/2026 (travis)Large day\/night blind fitted above living room balcony doors.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 25\/02\/2026.Inter-tenancy maintenance and electrical works completed and replacement blinds ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin<\/br>Michael Keenan (OCC)<\/br>Travis Read","invoice_id":null},{"ticket_id":"61821","ticket_flag":"0","ticket_reference":"HDT62906","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"58-60 Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_id":"2992","cs_address_1":"58-60 Shaftesbury Avenue ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"2992","ticket_title":"Fire stopping works ","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"29\/01\/26 10:39","ticket_invoice_total":null,"ticket_notes_combined":"

29\/01\/2026 10:39 (System)<\/b>Ticket Created<\/p>

02\/02\/2026 13:34 (gavin)<\/b>Various holes throughout common staircase that need filling.<\/p>

02\/02\/2026 13:35 (gavin)<\/b>Button added to behind holes. Filled with old core cutouts and filled using filler. Need to return to rub down and decorate<\/p>

18\/02\/2026 11:12 (jack)<\/b>Done 170.00<\/p>

18\/02\/2026 16:43 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

02\/02\/2026 (gavin)Various holes throughout common staircase that need filling.<\/p>

02\/02\/2026 (gavin)Button added to behind holes. Filled with old core cutouts and filled using filler. Need to return to rub down and decorate<\/p>

18\/02\/2026 (jack)Done 170.00<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 16\/02\/2026.Fire stopping works completed and redecoration of areas on completion ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones<\/br>Jack Seymour","invoice_id":null},{"ticket_id":"61941","ticket_flag":"0","ticket_reference":"HDT63026","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":"11 Mercer Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2H 9QE","cs_id":"3176","cs_address_1":"11 Mercer Street ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9QE","ticket_client_site":"3176","ticket_title":"Issue with external light ","ticket_contact":"3471","contact_first_name":"Sonia","contact_last_name":"Gallina","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"09\/02\/26 09:34","ticket_invoice_total":null,"ticket_notes_combined":"

09\/02\/2026 09:34 (System)<\/b>Ticket Created<\/p>

09\/02\/2026 09:35 (jane)<\/b>Engineer ordering parts for the light, due in towards end of the week <\/p>

13\/02\/2026 11:48 (carly)<\/b>Engineer attending Tuesday 17th February am.<\/p>

18\/02\/2026 14:14 (jane)<\/b>Attending on Thursday 19th February <\/p>

19\/02\/2026 21:03 (roy)<\/b>With Alan<\/p>

20\/02\/2026 09:09 (alan)<\/b>Replace faulty LED light in blade sign <\/p>

26\/02\/2026 10:03 (jane)<\/b>Re-attending Monday morning 2nd March <\/p>

03\/03\/2026 12:39 (roy)<\/b>Rewire light<\/p>

05\/03\/2026 07:34 (alan)<\/b>Rewire supply to blade sign to 7 Mercer ( Old Relax unit ) where supply has been removed during strip out of unitTesting Work upon completion<\/p>

05\/03\/2026 11:44 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

09\/02\/2026 (jane)Engineer ordering parts for the light, due in towards end of the week <\/p>

13\/02\/2026 (carly)Engineer attending Tuesday 17th February am.<\/p>

18\/02\/2026 (jane)Attending on Thursday 19th February <\/p>

19\/02\/2026 (roy)With Alan<\/p>

20\/02\/2026 (alan)Replace faulty LED light in blade sign <\/p>

26\/02\/2026 (jane)Re-attending Monday morning 2nd March <\/p>

03\/03\/2026 (roy)Rewire light<\/p>

05\/03\/2026 (alan)Rewire supply to blade sign to 7 Mercer ( Old Relax unit ) where supply has been removed during strip out of unitTesting Work upon completion<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 02\/03\/2026.Replaced faulty LED light in blade signReturned to site and rewired supply to blade sign to 7 Mercer ( Old Relax unit ) where supply has been removed during strip out of unit Tested and commissioned on completion ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin<\/br>Roy Hurley","invoice_id":null},{"ticket_id":"61968","ticket_flag":"0","ticket_reference":"HDT63053","ticket_client":"2114","client_name":"Knight Frank ","ticket_address_1":"8 Frederick Place ","ticket_town":"London","ticket_county":null,"ticket_postcode":"EC2R 8AB","cs_id":"2907","cs_address_1":"8 Frederick Place ","cs_address_2":"","cs_town":"London","cs_postcode":"EC2R 8AB","ticket_client_site":"2907","ticket_title":"For removal of metal structures of old bicycle racks - report to Andre - Reception of 8 Frederick Place ","ticket_contact":"3662","contact_first_name":"Sophie ","contact_last_name":"Hatch ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"10\/02\/26 16:22","ticket_invoice_total":null,"ticket_notes_combined":"

10\/02\/2026 16:22 (System)<\/b>Ticket Created<\/p>

10\/02\/2026 16:22 (jane)<\/b>Requested access for early morning Monday 16th February <\/p>

10\/02\/2026 19:08 (jane)<\/b>Confirmed for 8am on Monday 16th February, report to Andre<\/p>

16\/02\/2026 09:34 (travis)<\/b>Rubbish clearance,Delivered to rear of office ready for recycling.<\/p>

17\/02\/2026 07:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

10\/02\/2026 (jane)Requested access for early morning Monday 16th February <\/p>

10\/02\/2026 (jane)Confirmed for 8am on Monday 16th February, report to Andre<\/p>

16\/02\/2026 (travis)Rubbish clearance,Delivered to rear of office ready for recycling.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 16\/02\/2026.For removal of metal structures of old bicycle racks and disposal on completion at waste transfer site ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","invoice_id":null},{"ticket_id":"62057","ticket_flag":"0","ticket_reference":"HDT63142","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3 94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_id":"321","cs_address_1":"Flat 3","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"321","ticket_title":"To carry out ITC's as detailed in report.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Inter-Tenancy Checks","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"25\/02\/26 11:36","ticket_invoice_total":null,"ticket_notes_combined":"

25\/02\/2026 11:36 (System)<\/b>Ticket Created<\/p>

25\/03\/2026 15:15 (travis)<\/b>Itc works.<\/p>

26\/03\/2026 08:14 (michaelk)<\/b>Completed heating itc. Ensuite towel rail element not operating and 2 x radiator valve caps missing. 1hr labour <\/p>

02\/04\/2026 09:43 (alan)<\/b>Investigate under counter lights not working in kitchen. Fault found to be a dimmer switch module not working, replace module test and leave working.Replace missing dimmer switch knobs in Flat as needed<\/p>

08\/04\/2026 13:40 (jane)<\/b>Fridge drawer on order <\/p>

16\/04\/2026 16:18 (travis)<\/b>Itc works.<\/p>

17\/04\/2026 10:23 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

25\/03\/2026 (travis)Itc works.<\/p>

26\/03\/2026 (michaelk)Completed heating itc. Ensuite towel rail element not operating and 2 x radiator valve caps missing. 1hr labour <\/p>

02\/04\/2026 (alan)Investigate under counter lights not working in kitchen. Fault found to be a dimmer switch module not working, replace module test and leave working.Replace missing dimmer switch knobs in Flat as needed<\/p>

08\/04\/2026 (jane)Fridge drawer on order <\/p>

16\/04\/2026 (travis)Itc works.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 16\/04\/2026.Carried out all inter-tenancy maintenance works as to list of works on report ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin<\/br>Michael Keenan (OCC)<\/br>Travis Read","invoice_id":null},{"ticket_id":"62058","ticket_flag":"0","ticket_reference":"HDT63143","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 4 94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_id":"322","cs_address_1":"Flat 4","cs_address_2":"94 Shaftesbury Avenue ","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"322","ticket_title":"To carry out ITC's as detailed in report.","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Inter-Tenancy Checks","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"25\/02\/26 11:41","ticket_invoice_total":null,"ticket_notes_combined":"

25\/02\/2026 11:41 (System)<\/b>Ticket Created<\/p>

26\/03\/2026 08:12 (michaelk)<\/b>Completed heating Itc. 1hr labour 55<\/p>

26\/03\/2026 15:15 (jane)<\/b>Door catches and latches on order - 2 day lead-time <\/p>

26\/03\/2026 16:56 (travis)<\/b>Itc works <\/p>

30\/03\/2026 13:21 (carly)<\/b>Remove the safe in the cupboard.Restrictors and bathroom tiles yet to complete.<\/p>

02\/04\/2026 09:41 (alan)<\/b>Replace missing dimmer switch knobs as need in flat<\/p>

15\/04\/2026 12:51 (carly)<\/b>Mike K to investigate dripping tap in kitchen.<\/p>

15\/04\/2026 15:55 (travis)<\/b>Itc works.<\/p>

16\/04\/2026 16:17 (travis)<\/b>Itc works.<\/p>

21\/04\/2026 07:22 (michaelk)<\/b>Attended site to supply and fit a replacement kitchen mixer. Completed and left in full working order. 3hrs labour plus parts, total 279.70 ex vat.<\/p>

21\/04\/2026 08:53 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

26\/03\/2026 (michaelk)Completed heating Itc. 1hr labour 55<\/p>

26\/03\/2026 (jane)Door catches and latches on order - 2 day lead-time <\/p>

26\/03\/2026 (travis)Itc works <\/p>

30\/03\/2026 (carly)Remove the safe in the cupboard.Restrictors and bathroom tiles yet to complete.<\/p>

02\/04\/2026 (alan)Replace missing dimmer switch knobs as need in flat<\/p>

15\/04\/2026 (carly)Mike K to investigate dripping tap in kitchen.<\/p>

15\/04\/2026 (travis)Itc works.<\/p>

16\/04\/2026 (travis)Itc works.<\/p>

21\/04\/2026 (michaelk)Attended site to supply and fit a replacement kitchen mixer. Completed and left in full working order. 3hrs labour plus parts, total 279.70 ex vat.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 16\/04\/2026. Carried out ITC'S ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin<\/br>Michael Keenan (OCC)<\/br>Travis Read","invoice_id":null},{"ticket_id":"62065","ticket_flag":"0","ticket_reference":"HDT63150","ticket_client":"1978","client_name":"CBRE Ltd","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"2133","cs_address_1":"12 Upper St Martins Lane ","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9NY","ticket_client_site":"2133","ticket_title":"To be in attendance with Handyman to create an inspection hole at high level - Dishoom","ticket_contact":"3353","contact_first_name":"Timea","contact_last_name":"Toth","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"25\/02\/26 15:22","ticket_invoice_total":null,"ticket_notes_combined":"

25\/02\/2026 15:22 (System)<\/b>Ticket Created<\/p>

25\/02\/2026 15:27 (gavin)<\/b>Investigate leak outside dishoom retuarantCut out ceiling to reveal rainwater pipe. Leak coming from pipe coupling.Tightened pipe coupling to stop leak.Poured water over canopy to testAll seems OK. We have left a plastic dish under pipe where leak was to see if any water leaks over the next few days when there is rain.<\/p>

04\/03\/2026 14:43 (jane)<\/b>Re-attending when it rains <\/p>

17\/03\/2026 15:34 (gavin)<\/b>Cut out further plasterboardFitted New plasterboard and beadingPlastered 2 coats to area<\/p>

19\/03\/2026 20:21 (nick)<\/b>patch repair <\/p>

27\/03\/2026 14:44 (jack)<\/b>Done 190<\/p>

27\/03\/2026 14:47 (jack)<\/b>Done 190<\/p>

30\/03\/2026 12:12 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

25\/02\/2026 (gavin)Investigate leak outside dishoom retuarantCut out ceiling to reveal rainwater pipe. Leak coming from pipe coupling.Tightened pipe coupling to stop leak.Poured water over canopy to testAll seems OK. We have left a plastic dish under pipe where leak was to see if any water leaks over the next few days when there is rain.<\/p>

04\/03\/2026 (jane)Re-attending when it rains <\/p>

17\/03\/2026 (gavin)Cut out further plasterboardFitted New plasterboard and beadingPlastered 2 coats to area<\/p>

19\/03\/2026 (nick)patch repair <\/p>

27\/03\/2026 (jack)Done 190<\/p>

27\/03\/2026 (jack)Done 190<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 24\/03\/2026. Investigate leak outside dishoom retuarant Cut out ceiling to reveal rainwater pipe. Leak coming from pipe coupling. Tightened pipe coupling to stop leak. Poured water over canopy to test All seems OK. We have left a plastic dish under pipe where leak was to see if any water leaks over the next few days when there is rain.Cut out further plasterboard Fitted New plasterboard and beading Plastered 2 coats to areaDecoration works.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones<\/br>Jack Seymour<\/br>Nick Carver","invoice_id":null},{"ticket_id":"62110","ticket_flag":"0","ticket_reference":"HDT63195","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"94 Shaftesbury Avenue ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5EB","cs_id":"370","cs_address_1":"94 Shaftesbury Avenue ","cs_address_2":"","cs_town":"London ","cs_postcode":"W1D 5EB","ticket_client_site":"370","ticket_title":"To remove bulky waste from roofs and tidy up the areas ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"03\/03\/26 11:29","ticket_invoice_total":null,"ticket_notes_combined":"

03\/03\/2026 11:29 (System)<\/b>Ticket Created<\/p>

04\/03\/2026 11:56 (travis)<\/b>Attended and bagged up all waste left on roof area , removed all rubbish via common area including broken under counter fridge from building to van,Disposal to recycling centre.<\/p>

04\/03\/2026 14:21 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

04\/03\/2026 (travis)Attended and bagged up all waste left on roof area , removed all rubbish via common area including broken under counter fridge from building to van,Disposal to recycling centre.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 04\/03\/2026.Attended and bagged up all waste left on roof area, removed all rubbish via common area including broken under counter fridge from building to van, disposal to recycling centre on completion ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","invoice_id":null},{"ticket_id":"62163","ticket_flag":"0","ticket_reference":"HDT63248","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"140","cs_address_1":"Flat 4.1","cs_address_2":"38 St Martins Lane ","cs_town":"London","cs_postcode":"WC2N 4ER","ticket_client_site":"140","ticket_title":"Faulty Dimmer Switch Video\/audio door bell not working, visitors cannot hear you and the door opening takes 3 or 4 presses to work.","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"Electrical","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"09\/03\/26 10:48","ticket_invoice_total":null,"ticket_notes_combined":"

09\/03\/2026 10:48 (System)<\/b>Ticket Created<\/p>

09\/03\/2026 11:38 (carly)<\/b>Requested PK Electricals to attend to look at the video\/doorbell.<\/p>

09\/03\/2026 14:34 (carly)<\/b>Access requested for Alan and PK electricals to attend on Wednesday 11th March between 1-2pm.<\/p>

11\/03\/2026 11:48 (carly)<\/b>Follow up email sent requesting access for today, Thursday 12th or Friday 13th March.<\/p>

13\/03\/2026 13:19 (jane)<\/b>PK Electrics attended and replaced faulty entry phone <\/p>

17\/03\/2026 11:40 (carly)<\/b>Need to speak with Alan for alternative dates he can attend.<\/p>

24\/03\/2026 10:43 (carly)<\/b>Tenant home for access 24th March.<\/p>

24\/03\/2026 11:56 (carly)<\/b>Tenant also home for Roy Thursday 26th March 9am.<\/p>

25\/03\/2026 09:07 (carly)<\/b>Repair Aid have requested Thursday 26th March 10-2pm, awaiting client response.<\/p>

25\/03\/2026 10:30 (alan)<\/b>Replace faulty dimmer switch module to lights in main room <\/p>

25\/03\/2026 16:32 (jane)<\/b>Confirmed for Thursday morning 26th March, tenant home for access <\/p>

26\/03\/2026 14:46 (roy)<\/b>NTR monday at 10 am. Tenant requested.Remove silicone around the bath and replace.Colour 111 or 112.Heating thermostat ok.Dimmer module okDishwasher needs Repair AidLeaking skylight, small repair to roof.Paintwork needs stainblocking but very little<\/p>

27\/03\/2026 06:59 (jane)<\/b>Roy returning at 10am on Monday 30th March<\/p>

30\/03\/2026 11:27 (roy)<\/b>Cut out and replace silicone around bath<\/p>

01\/04\/2026 15:33 (carly)<\/b>Tenant is still saying the dishwasher is not working. Repair Aid have been informed.<\/p>

02\/04\/2026 15:29 (jane)<\/b>Waiting access for Wednesday, 8th of April in the afternoon 12-6pm <\/p>

07\/04\/2026 10:49 (jane)<\/b>Requested access for Thursday, 9th of April between 10 and 2pm <\/p>

07\/04\/2026 10:55 (jane)<\/b>Keys for access Thursday, 9th of April between 10 and 2pm<\/p>

09\/04\/2026 11:56 (jane)<\/b>Heat pump for dishwasher on order - Email Sent<\/b><\/p>

20\/04\/2026 14:33 (carly)<\/b>Repair Aid requested access Thursday 23rd April awaiting client access.<\/p>

20\/04\/2026 15:49 (carly)<\/b>Confirmed, tenant home for access.<\/p>

24\/04\/2026 05:56 (roy)<\/b>With Repair Aid<\/p>

24\/04\/2026 10:42 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

09\/03\/2026 (carly)Requested PK Electricals to attend to look at the video\/doorbell.<\/p>

09\/03\/2026 (carly)Access requested for Alan and PK electricals to attend on Wednesday 11th March between 1-2pm.<\/p>

11\/03\/2026 (carly)Follow up email sent requesting access for today, Thursday 12th or Friday 13th March.<\/p>

13\/03\/2026 (jane)PK Electrics attended and replaced faulty entry phone <\/p>

17\/03\/2026 (carly)Need to speak with Alan for alternative dates he can attend.<\/p>

24\/03\/2026 (carly)Tenant home for access 24th March.<\/p>

24\/03\/2026 (carly)Tenant also home for Roy Thursday 26th March 9am.<\/p>

25\/03\/2026 (carly)Repair Aid have requested Thursday 26th March 10-2pm, awaiting client response.<\/p>

25\/03\/2026 (alan)Replace faulty dimmer switch module to lights in main room <\/p>

25\/03\/2026 (jane)Confirmed for Thursday morning 26th March, tenant home for access <\/p>

26\/03\/2026 (roy)NTR monday at 10 am. Tenant requested.Remove silicone around the bath and replace.Colour 111 or 112.Heating thermostat ok.Dimmer module okDishwasher needs Repair AidLeaking skylight, small repair to roof.Paintwork needs stainblocking but very little<\/p>

27\/03\/2026 (jane)Roy returning at 10am on Monday 30th March<\/p>

30\/03\/2026 (roy)Cut out and replace silicone around bath<\/p>

01\/04\/2026 (carly)Tenant is still saying the dishwasher is not working. Repair Aid have been informed.<\/p>

02\/04\/2026 (jane)Waiting access for Wednesday, 8th of April in the afternoon 12-6pm <\/p>

07\/04\/2026 (jane)Requested access for Thursday, 9th of April between 10 and 2pm <\/p>

07\/04\/2026 (jane)Keys for access Thursday, 9th of April between 10 and 2pm<\/p>

09\/04\/2026 (jane)Heat pump for dishwasher on order <\/p>

20\/04\/2026 (carly)Repair Aid requested access Thursday 23rd April awaiting client access.<\/p>

20\/04\/2026 (carly)Confirmed, tenant home for access.<\/p>

24\/04\/2026 (roy)With Repair Aid<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 23\/04\/2026.Supplied and fitted new heat pump to dishwasher Replaced faulty dimmer switch module to lights in main roomCut out and replace silicone around bathRepaired thermostat Replaced the faulty video monitor to the door entry system ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin<\/br>PK Electrics<\/br>Repair Aid London<\/br>Roy Hurley","invoice_id":null},{"ticket_id":"62169","ticket_flag":"0","ticket_reference":"HDT63254","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"3260","cs_address_1":"14 Shorts Garden","cs_address_2":"","cs_town":"London","cs_postcode":"WC2H 9AU","ticket_client_site":"3260","ticket_title":"Fire Door Inspection","ticket_contact":"3675","contact_first_name":"Chris","contact_last_name":"Burnett","contact_email":"keith@kor-web.com","category_name":"Fire Doors","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"09\/03\/26 15:14","ticket_invoice_total":null,"ticket_notes_combined":"

09\/03\/2026 15:14 (System)<\/b>Ticket Created<\/p>

09\/03\/2026 15:21 (carly)<\/b>Keys for access - common parts.<\/p>

11\/03\/2026 09:01 (nick)<\/b>Took much longer than expected after access wait and technical issues.<\/p>

11\/03\/2026 09:37 (carly)<\/b>Access requested Friday 20th March.Internal doors.<\/p>

13\/03\/2026 10:07 (carly)<\/b>Confirmed so far -Flat 2 - Access with keysFlat 5 Can only do 10am<\/p>

18\/03\/2026 11:15 (carly)<\/b>Flat 1 TBCFlat 2 Keys from Security Flat 3 TBCFlat 4 Someone will be homeFlat 5 Can only do 10amFlat 6 TBCFlat 7 TBC Flat 8 Someone will be home <\/p>

18\/03\/2026 14:39 (jane)<\/b>Update : Flat 1 TBCFlat 2 Keys from Security Flat 3 Keys from Security Flat 4 Someone will be homeFlat 5 Can only do 10amFlat 6 TBCFlat 7 TBC Flat 8 Someone will be home <\/p>

19\/03\/2026 14:30 (jane)<\/b>Flat 1 Do not disturbFlat 2 Keys from Security Flat 3 Keys from Security Flat 4 Someone will be homeFlat 5 Can only do 10amFlat 6 TBCFlat 7 Do not disturbFlat 8 Someone will be home <\/p>

19\/03\/2026 15:17 (jane)<\/b>Final update for the flats Flat 1 Do not disturbFlat 2 Keys from Security Flat 3 Keys from Security Flat 4 Someone will be homeFlat 5 Can only do 10amFlat 6 Someone will be homeFlat 7 Do not disturbFlat 8 Someone will be home <\/p>

20\/03\/2026 12:34 (nick)<\/b>6 of the 8 Flat front door checks completed <\/p>

20\/03\/2026 12:36 (nick)<\/b>(14 Shorts Garden) Flat 1 - No access todayFlat 8 - No answer at door or buzzer<\/p>

23\/03\/2026 08:08 (jane)<\/b>Reported back findings to client Flat doors completed 2,3,4,5,6,&71 & 8 has <\/p>

23\/03\/2026 11:20 (carly)<\/b>Access requested for Flats 1 & 8 on Tuesday 24th March or Friday 27th March at 9am.<\/p>

25\/03\/2026 12:13 (carly)<\/b>Confirmed for Friday 27th MarchFlat 1 key with security Flat 8 - TBC<\/p>

25\/03\/2026 15:24 (jane)<\/b>Confirmed for 9am on Friday 27th March Flat 1 key with SecurityFlat 8 someone will be home <\/p>

27\/03\/2026 09:43 (nick)<\/b>All flat doors now checked.<\/p>

23\/04\/2026 15:53 (michael)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

09\/03\/2026 (carly)Keys for access - common parts.<\/p>

11\/03\/2026 (nick)Took much longer than expected after access wait and technical issues.<\/p>

11\/03\/2026 (carly)Access requested Friday 20th March.Internal doors.<\/p>

13\/03\/2026 (carly)Confirmed so far -Flat 2 - Access with keysFlat 5 Can only do 10am<\/p>

18\/03\/2026 (carly)Flat 1 TBCFlat 2 Keys from Security Flat 3 TBCFlat 4 Someone will be homeFlat 5 Can only do 10amFlat 6 TBCFlat 7 TBC Flat 8 Someone will be home <\/p>

18\/03\/2026 (jane)Update : Flat 1 TBCFlat 2 Keys from Security Flat 3 Keys from Security Flat 4 Someone will be homeFlat 5 Can only do 10amFlat 6 TBCFlat 7 TBC Flat 8 Someone will be home <\/p>

19\/03\/2026 (jane)Flat 1 Do not disturbFlat 2 Keys from Security Flat 3 Keys from Security Flat 4 Someone will be homeFlat 5 Can only do 10amFlat 6 TBCFlat 7 Do not disturbFlat 8 Someone will be home <\/p>

19\/03\/2026 (jane)Final update for the flats Flat 1 Do not disturbFlat 2 Keys from Security Flat 3 Keys from Security Flat 4 Someone will be homeFlat 5 Can only do 10amFlat 6 Someone will be homeFlat 7 Do not disturbFlat 8 Someone will be home <\/p>

20\/03\/2026 (nick)6 of the 8 Flat front door checks completed <\/p>

20\/03\/2026 (nick)(14 Shorts Garden) Flat 1 - No access todayFlat 8 - No answer at door or buzzer<\/p>

23\/03\/2026 (jane)Reported back findings to client Flat doors completed 2,3,4,5,6,&71 & 8 has <\/p>

23\/03\/2026 (carly)Access requested for Flats 1 & 8 on Tuesday 24th March or Friday 27th March at 9am.<\/p>

25\/03\/2026 (carly)Confirmed for Friday 27th MarchFlat 1 key with security Flat 8 - TBC<\/p>

25\/03\/2026 (jane)Confirmed for 9am on Friday 27th March Flat 1 key with SecurityFlat 8 someone will be home <\/p>

27\/03\/2026 (nick)All flat doors now checked.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 27\/03\/2026. Attended site and carried out a fire door inspection of the building and issued report on completion.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Nick Carver","invoice_id":null},{"ticket_id":"62177","ticket_flag":"0","ticket_reference":"HDT63262","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3 Goodwins House 55-58 St Martins Lane","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2N 4EA","cs_id":"929","cs_address_1":"Flat 3 Goodwins House","cs_address_2":"55-58 St Martins Lane","cs_town":"London","cs_postcode":"WC2N 4EA","ticket_client_site":"929","ticket_title":"Washing Machine & fridge not working","ticket_contact":"3668","contact_first_name":"Christina ","contact_last_name":"McLoughlin","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"10\/03\/26 10:59","ticket_invoice_total":null,"ticket_notes_combined":"

10\/03\/2026 10:59 (System)<\/b>Ticket Created<\/p>

10\/03\/2026 11:09 (carly)<\/b>Tenant at home for access.<\/p>

10\/03\/2026 12:04 (roy)<\/b>Power all ok But.....Tenant said washing .Machine is leaking.Found no evidence of this and also put it onshort rinse cycle and drain but still no leak.Door seals seems okRepair Aid??Fridge is working But..... Frosting at rear of fridge and tenant said food is spoilingDoor seal seems okRepair Aid??<\/p>

11\/03\/2026 10:22 (carly)<\/b>Repair Aid have requested Friday 13th March 8-12pm. Awaiting client response.<\/p>

12\/03\/2026 15:03 (jane)<\/b>Chased again access for Friday 13th March 8-12pm<\/p>

13\/03\/2026 09:57 (carly)<\/b>Requested new date from Repair Aid as still no response from client.<\/p>

16\/03\/2026 09:15 (carly)<\/b>Repair Aid now requesting Wednesday 18th March 8-2pm. Awaiting client response.<\/p>

17\/03\/2026 12:10 (carly)<\/b>Confirmed please use keys for access.<\/p>

18\/03\/2026 14:34 (gavin)<\/b>Attended to give access to repair aid<\/p>

19\/03\/2026 12:57 (jane)<\/b>The engineer found that door hinges have failed and need to be replaced, parts on order Please note fridge has to be defrosted for next visit. - Email Sent<\/b><\/p>

25\/03\/2026 15:58 (jane)<\/b>Requested access for the fridge repairs on Monday, 30\/03 between 12pm and 6pm.Please ask customer to defrost the appliance before our visit - it has to be switched off for about 48h <\/p>

27\/03\/2026 10:59 (carly)<\/b>Follow up email sent requesting access.<\/p>

30\/03\/2026 09:12 (carly)<\/b>Client has requested Thursday 2nd April, awaiting response from Repair Aid.<\/p>

30\/03\/2026 09:30 (carly)<\/b>Confirmed for Thursday 2nd April 12-6pm.Awaiting access details.<\/p>

01\/04\/2026 11:55 (carly)<\/b>Tenant should be home but if not please use keys, as per call with Christina.<\/p>

07\/04\/2026 11:40 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

10\/03\/2026 (carly)Tenant at home for access.<\/p>

10\/03\/2026 (roy)Power all ok But.....Tenant said washing .Machine is leaking.Found no evidence of this and also put it onshort rinse cycle and drain but still no leak.Door seals seems okRepair Aid??Fridge is working But..... Frosting at rear of fridge and tenant said food is spoilingDoor seal seems okRepair Aid??<\/p>

11\/03\/2026 (carly)Repair Aid have requested Friday 13th March 8-12pm. Awaiting client response.<\/p>

12\/03\/2026 (jane)Chased again access for Friday 13th March 8-12pm<\/p>

13\/03\/2026 (carly)Requested new date from Repair Aid as still no response from client.<\/p>

16\/03\/2026 (carly)Repair Aid now requesting Wednesday 18th March 8-2pm. Awaiting client response.<\/p>

17\/03\/2026 (carly)Confirmed please use keys for access.<\/p>

18\/03\/2026 (gavin)Attended to give access to repair aid<\/p>

19\/03\/2026 (jane)The engineer found that door hinges have failed and need to be replaced, parts on order Please note fridge has to be defrosted for next visit. <\/p>

25\/03\/2026 (jane)Requested access for the fridge repairs on Monday, 30\/03 between 12pm and 6pm.Please ask customer to defrost the appliance before our visit - it has to be switched off for about 48h <\/p>

27\/03\/2026 (carly)Follow up email sent requesting access.<\/p>

30\/03\/2026 (carly)Client has requested Thursday 2nd April, awaiting response from Repair Aid.<\/p>

30\/03\/2026 (carly)Confirmed for Thursday 2nd April 12-6pm.Awaiting access details.<\/p>

01\/04\/2026 (carly)Tenant should be home but if not please use keys, as per call with Christina.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 02\/04\/2026.Supplied and fitted new hinges on fridge leaving working ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones<\/br>Repair Aid London<\/br>Roy Hurley","invoice_id":null},{"ticket_id":"62188","ticket_flag":"0","ticket_reference":"HDT63273","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"34-36 Wardour Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LU","cs_id":"2994","cs_address_1":"34-36 Wardour Street ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LU","ticket_client_site":"2994","ticket_title":"3rd Floor Vacant Office - Printer Removal and disposal for this week ","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"11\/03\/26 09:30","ticket_invoice_total":null,"ticket_notes_combined":"

11\/03\/2026 09:30 (System)<\/b>Ticket Created<\/p>

11\/03\/2026 09:31 (jane)<\/b>Collect keys for access, advised client we will be attending on Thursday morning <\/p>

12\/03\/2026 10:57 (gavin)<\/b>Took apart and brought down photocopier<\/p>

12\/03\/2026 12:20 (travis)<\/b>Removal and disposal of photo copier\/printer from third floor office.<\/p>

13\/03\/2026 07:18 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

11\/03\/2026 (jane)Collect keys for access, advised client we will be attending on Thursday morning <\/p>

12\/03\/2026 (gavin)Took apart and brought down photocopier<\/p>

12\/03\/2026 (travis)Removal and disposal of photo copier\/printer from third floor office.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/03\/2026.Removal and disposal of photo copier\/printer from third floor office.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones<\/br>Travis Read","invoice_id":null},{"ticket_id":"62198","ticket_flag":"0","ticket_reference":"HDT63283","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_id":"85","cs_address_1":"4a Rupert Court ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"85","ticket_title":"Remove and dispose of this as soon as possible please items. This is in the entrance next to the fire door ","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"11\/03\/26 13:48","ticket_invoice_total":null,"ticket_notes_combined":"

11\/03\/2026 13:48 (System)<\/b>Ticket Created<\/p>

11\/03\/2026 13:48 (jane)<\/b>Attending this afternoon <\/p>

11\/03\/2026 14:35 (travis)<\/b>Gained access to property with keys and removed items from entrance area,Items taken to recycling centre.<\/p>

11\/03\/2026 16:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

11\/03\/2026 (jane)Attending this afternoon <\/p>

11\/03\/2026 (travis)Gained access to property with keys and removed items from entrance area,Items taken to recycling centre.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 11\/03\/2026.Gained access to property with keys and removed items from entrance area, Items taken to recycling centre.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","invoice_id":null},{"ticket_id":"62216","ticket_flag":"0","ticket_reference":"HDT63301","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"16 Little Newport Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2H 7JJ","cs_id":"658","cs_address_1":"16 Little Newport Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2H 7JJ","ticket_client_site":"658","ticket_title":"Bedside table removal","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"12\/03\/26 14:00","ticket_invoice_total":null,"ticket_notes_combined":"

12\/03\/2026 14:00 (System)<\/b>Ticket Created<\/p>

12\/03\/2026 14:00 (jane)<\/b>Attending today <\/p>

12\/03\/2026 14:55 (travis)<\/b>Attended above property and removed discarded drawer unit, disposal to rear of office ready for recycling centre.<\/p>

13\/03\/2026 07:19 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

12\/03\/2026 (jane)Attending today <\/p>

12\/03\/2026 (travis)Attended above property and removed discarded drawer unit, disposal to rear of office ready for recycling centre.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 12\/03\/2026.Attended above property and removed discarded drawer unit and disposed of to recycling centre.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","invoice_id":null},{"ticket_id":"62274","ticket_flag":"0","ticket_reference":"HDT63359","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"4a Rupert Court ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DY","cs_id":"85","cs_address_1":"4a Rupert Court ","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6DY","ticket_client_site":"85","ticket_title":"Removal of items.","ticket_contact":"3623","contact_first_name":"Charley","contact_last_name":"Williams","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"16\/03\/26 15:02","ticket_invoice_total":null,"ticket_notes_combined":"

16\/03\/2026 15:02 (System)<\/b>Ticket Created<\/p>

17\/03\/2026 06:33 (travis)<\/b>Attended above property and removed items from communal area,Disposal to rear of office ready to deliver to recycling centre.<\/p>

17\/03\/2026 08:47 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

17\/03\/2026 (travis)Attended above property and removed items from communal area,Disposal to rear of office ready to deliver to recycling centre.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 18\/03\/2026.Attended above property and removed items from communal area and disposed off at recycling centre.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","invoice_id":null},{"ticket_id":"62285","ticket_flag":"0","ticket_reference":"HDT63370","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"1415","cs_address_1":"Flat 1","cs_address_2":"66 Shaftesbury Avenue ","cs_town":"London","cs_postcode":"W1D 6LX","ticket_client_site":"1415","ticket_title":"Faulty induction hob\/oven and boiler issue","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"17\/03\/26 13:45","ticket_invoice_total":null,"ticket_notes_combined":"

17\/03\/2026 13:45 (System)<\/b>Ticket Created<\/p>

17\/03\/2026 15:35 (gavin)<\/b>Induction hob now working for Tennant. His was locked out so now all working<\/p>

18\/03\/2026 09:37 (carly)<\/b>Email sent to repair aid requesting access.<\/p>

19\/03\/2026 07:10 (jane)<\/b>Induction hob now working for Tenant. His was locked out so now all working and reset - Email Sent<\/b><\/p>

19\/03\/2026 10:40 (jane)<\/b>Sent details of the washer\/dryer to Repair Aid in order for them to obtain a new rubber door seal <\/p>

19\/03\/2026 21:37 (michaelk)<\/b>Attended site to instruct the tenant on how to use the heating and hot water systems. The underfloor controls were explained and the hot water programmer was adjusted to his requirements. Note; the unvented cylinder controls are not accessible due to the installation. An access panel is required to be installed in the sink cupboard for future testing. 2hrs labour 105<\/p>

20\/03\/2026 10:16 (jane)<\/b>Attended site to instruct the tenant on how to use the heating and hot water systems. The underfloor controls were explained and the hot water programmer was adjusted to his requirements - Email Sent<\/b><\/p>

24\/03\/2026 11:05 (carly)<\/b>Confirmed for today Tuesday 24th March - tenant home for access.<\/p>

25\/03\/2026 13:53 (jane)<\/b>Further issues with the washer\/dryer, requested a date from Repair Aid<\/p>

26\/03\/2026 10:57 (jane)<\/b>Repair Aid attending on Monday 30th to further issues with the washer\/dryer <\/p>

26\/03\/2026 10:59 (jane)<\/b>Repair Aid attending on Monday 30th March, Lilian has contacted them direct to arrange <\/p>

26\/03\/2026 14:48 (roy)<\/b>Faulty circuit board.When used the cycle stops and says error.Drainage ok<\/p>

07\/04\/2026 11:50 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

17\/03\/2026 (gavin)Induction hob now working for Tennant. His was locked out so now all working<\/p>

18\/03\/2026 (carly)Email sent to repair aid requesting access.<\/p>

19\/03\/2026 (jane)Induction hob now working for Tenant. His was locked out so now all working and reset<\/p>

19\/03\/2026 (jane)Sent details of the washer\/dryer to Repair Aid in order for them to obtain a new rubber door seal <\/p>

19\/03\/2026 (michaelk)Attended site to instruct the tenant on how to use the heating and hot water systems. The underfloor controls were explained and the hot water programmer was adjusted to his requirements. Note; the unvented cylinder controls are not accessible due to the installation. An access panel is required to be installed in the sink cupboard for future testing. 2hrs labour 105<\/p>

20\/03\/2026 (jane)Attended site to instruct the tenant on how to use the heating and hot water systems. The underfloor controls were explained and the hot water programmer was adjusted to his requirements<\/p>

24\/03\/2026 (carly)Confirmed for today Tuesday 24th March - tenant home for access.<\/p>

25\/03\/2026 (jane)Further issues with the washer\/dryer, requested a date from Repair Aid<\/p>

26\/03\/2026 (jane)Repair Aid attending on Monday 30th to further issues with the washer\/dryer <\/p>

26\/03\/2026 (jane)Repair Aid attending on Monday 30th March, Lilian has contacted them direct to arrange <\/p>

26\/03\/2026 (roy)Faulty circuit board.When used the cycle stops and says error.Drainage ok<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 30\/03\/2026.Supplied and installed new door seals to washer dryer and repaired induction hob ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones<\/br>Michael Keenan (OCC)<\/br>Repair Aid London<\/br>Roy Hurley","invoice_id":null},{"ticket_id":"62318","ticket_flag":"0","ticket_reference":"HDT63403","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"13-15 Tavistock Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"WC2","cs_id":"2978","cs_address_1":"13-15 Tavistock Street ","cs_address_2":"","cs_town":"London ","cs_postcode":"WC2","ticket_client_site":"2978","ticket_title":"Leak into Delamina Restaurant - urgent ","ticket_contact":"3679","contact_first_name":"Donalina","contact_last_name":"Gargrupe Bikar","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"19\/03\/26 09:38","ticket_invoice_total":null,"ticket_notes_combined":"

19\/03\/2026 09:38 (System)<\/b>Ticket Created<\/p>

19\/03\/2026 10:17 (jane)<\/b>Advised restaurant doesn't open until 12noon <\/p>

19\/03\/2026 14:09 (gavin)<\/b>Leak coming from second floor toilet within the restaurant itself. Need to cut access panel to.investigate further but needs to be done out of hours.Mike keegan to add photos to his timesheet<\/p>

19\/03\/2026 21:33 (michaelk)<\/b>Attended site to investigate a toilet into the ground floor restaurant. There was very little access throught the toilets as this was confirmed by gavin as the issue. The restaurant ceiling will need to be opened up to expose what we believe is a damaged waste pipe. Note; the proposed area to be opened up, has previously been accessed as we can see the parched repair. We have informed the site manager that the toilets cant be used. 2hrs labour 105<\/p>

20\/03\/2026 09:39 (jane)<\/b>Sent report to client, awaiting instructions to make opening in ceiling to investigate <\/p>

07\/04\/2026 15:11 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

19\/03\/2026 (jane)Advised restaurant doesn't open until 12noon <\/p>

19\/03\/2026 (gavin)Leak coming from second floor toilet within the restaurant itself. Need to cut access panel to.investigate further but needs to be done out of hours.Mike keegan to add photos to his timesheet<\/p>

19\/03\/2026 (michaelk)Attended site to investigate a toilet into the ground floor restaurant. There was very little access throught the toilets as this was confirmed by gavin as the issue. The restaurant ceiling will need to be opened up to expose what we believe is a damaged waste pipe. Note; the proposed area to be opened up, has previously been accessed as we can see the parched repair. We have informed the site manager that the toilets cant be used. 2hrs labour 105<\/p>

20\/03\/2026 (jane)Sent report to client, awaiting instructions to make opening in ceiling to investigate <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 03\/04\/2026.Attended site to investigate a toilet into the ground floor restaurant. There was very little access through the toilets. The restaurant ceiling will need to be opened up to expose what we believe is a damaged waste pipe. Note; the proposed area to be opened up, has previously been accessed as we can see the parched repair. We have informed the site manager that the toilets cannot be used, reported back findings to client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones<\/br>Michael Keenan (OCC)","invoice_id":null},{"ticket_id":"62333","ticket_flag":"0","ticket_reference":"HDT63418","ticket_client":"1544","client_name":"Gentwell Services","ticket_address_1":"Flagstone 1st Floor Clareville House 26-27 Oxendon Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"SW1Y 4EL","cs_id":"3175","cs_address_1":"Flagstone 1st Floor Clareville House","cs_address_2":"26-27 Oxendon Street","cs_town":"London","cs_postcode":"SW1Y 4EL","ticket_client_site":"3175","ticket_title":"Leak from toilet to reception on ground floor.","ticket_contact":"3382","contact_first_name":"Steve","contact_last_name":"Gentwell","contact_email":"keith@kor-web.com","category_name":"Plumbing & Heating","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"20\/03\/26 09:33","ticket_invoice_total":null,"ticket_notes_combined":"

20\/03\/2026 09:33 (System)<\/b>Ticket Created<\/p>

23\/03\/2026 08:53 (michaelk)<\/b>Attended site to inspect the reported toilet leak. The toilet isolated was the left hand block, first toilet. We could see evidence of water around the flush pipe against the framework. The toilet will need to be stripped down and all seals replaced. The toilet has been left isolated. 2hrs labour 105<\/p>

25\/03\/2026 07:39 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

23\/03\/2026 (michaelk)Attended site to inspect the reported toilet leak. The toilet isolated was the left hand block, first toilet. We could see evidence of water around the flush pipe against the framework. The toilet will need to be stripped down and all seals replaced. The toilet has been left isolated. 2hrs labour 105<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 20\/03\/2026.Attended site to inspect the reported toilet leak. The toilet isolated was the left hand block, first toilet. We could see evidence of water around the flush pipe against the framework. The toilet will need to be stripped down and all seals replaced. The toilet has been left isolated","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Michael Keenan (OCC)","invoice_id":null},{"ticket_id":"62372","ticket_flag":"0","ticket_reference":"HDT63457","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat B 25 Wardour Street","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6PP","cs_id":"932","cs_address_1":"Flat B","cs_address_2":"25 Wardour Street","cs_town":"London","cs_postcode":"W1D 6PP","ticket_client_site":"932","ticket_title":"To carry out ITC inspection and provide list only - To meet Lilian on site at 10:30am on 30th March ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Inter-Tenancy Checks","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"24\/03\/26 11:56","ticket_invoice_total":null,"ticket_notes_combined":"

24\/03\/2026 11:56 (System)<\/b>Ticket Created<\/p>

24\/03\/2026 11:57 (jane)<\/b>To meet Lilian on site at 10:30am on 30th March to produce a list of ITCs<\/p>

30\/03\/2026 12:25 (travis)<\/b>Itc list taken.<\/p>

02\/04\/2026 13:41 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

24\/03\/2026 (jane)To meet Lilian on site at 10:30am on 30th March to produce a list of ITCs<\/p>

30\/03\/2026 (travis)Itc list taken.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 30\/03\/2026.Carried out inspection of property with client and provided ITC report ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","invoice_id":null},{"ticket_id":"62388","ticket_flag":"0","ticket_reference":"HDT63473","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"58a Shaftesbury Avenue ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6LS","cs_id":"488","cs_address_1":"58a Shaftesbury Avenue","cs_address_2":"","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"488","ticket_title":"Problems with lock for the Street entrance door, 58a Shaftesbury Avenue. Key goes in but it won\u2019t turn the lock barrel","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"26\/03\/26 08:39","ticket_invoice_total":null,"ticket_notes_combined":"

26\/03\/2026 08:39 (System)<\/b>Ticket Created<\/p>

26\/03\/2026 08:40 (jane)<\/b>For this morning <\/p>

26\/03\/2026 10:12 (roy)<\/b>Needs new cylinderLillian has contacted Courts Security <\/p>

26\/03\/2026 10:25 (jane)<\/b>Client contacting Court Security to see if they can replace the lock <\/p>

26\/03\/2026 10:54 (jane)<\/b>Court security attending to replace the cylinder <\/p>

26\/03\/2026 13:24 (jane)<\/b>Lock will be ready after 3pm from Courts Security to be fitted by our engineer <\/p>

26\/03\/2026 19:28 (roy)<\/b>Returned and fitted new cylinder <\/p>

27\/03\/2026 07:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

26\/03\/2026 (jane)For this morning <\/p>

26\/03\/2026 (roy)Needs new cylinderLillian has contacted Courts Security <\/p>

26\/03\/2026 (jane)Client contacting Court Security to see if they can replace the lock <\/p>

26\/03\/2026 (jane)Court security attending to replace the cylinder <\/p>

26\/03\/2026 (jane)Lock will be ready after 3pm from Courts Security to be fitted by our engineer <\/p>

26\/03\/2026 (roy)Returned and fitted new cylinder <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 26\/03\/2026.Supplied and fitted special order cylinder lock to entrance door","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Roy Hurley","invoice_id":null},{"ticket_id":"62505","ticket_flag":"0","ticket_reference":"HDT63590","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_id":"1552","cs_address_1":"Flat 2","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"1552","ticket_title":"To carry out air con service ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Air Conditioning","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"10\/04\/26 11:48","ticket_invoice_total":null,"ticket_notes_combined":"

10\/04\/2026 11:48 (System)<\/b>Ticket Created<\/p>

10\/04\/2026 11:52 (jane)<\/b>Confirmed from 11am on Friday 17th April To call Adriana on arrival 07340 565962 <\/p>

22\/04\/2026 10:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

10\/04\/2026 (jane)Confirmed from 11am on Friday 17th April To call Adriana on arrival 07340 565962 <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 17\/04\/2026.Air Con Service completed and report sent to client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Subcontractor","invoice_id":null},{"ticket_id":"62506","ticket_flag":"0","ticket_reference":"HDT63591","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3 36-40 Rupert Street ","ticket_town":"London","ticket_county":null,"ticket_postcode":"W1D 6DW","cs_id":"968","cs_address_1":"Flat 3","cs_address_2":"36-40 Rupert Street ","cs_town":"London","cs_postcode":"W1D 6DW","ticket_client_site":"968","ticket_title":"To carry out service of Air Con system ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Air Conditioning","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"10\/04\/26 11:50","ticket_invoice_total":null,"ticket_notes_combined":"

10\/04\/2026 11:50 (System)<\/b>Ticket Created<\/p>

10\/04\/2026 11:52 (jane)<\/b>Confirmed from 11am on Friday 17th April To call Adriana on arrival 07340 565962 <\/p>

22\/04\/2026 11:02 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

10\/04\/2026 (jane)Confirmed from 11am on Friday 17th April To call Adriana on arrival 07340 565962 <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 17\/04\/2026.Air Con Service completed and report sent to client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Subcontractor","invoice_id":null},{"ticket_id":"62510","ticket_flag":"0","ticket_reference":"HDT63595","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 1 37-38 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QB","cs_id":"2937","cs_address_1":"Flat 1","cs_address_2":"37-38 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QB","ticket_client_site":"2937","ticket_title":"Air con Servicing ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Air Conditioning","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"10\/04\/26 15:57","ticket_invoice_total":null,"ticket_notes_combined":"

10\/04\/2026 15:57 (System)<\/b>Ticket Created<\/p>

10\/04\/2026 16:12 (jane)<\/b>Requested access from 11am on Friday 17th April <\/p>

15\/04\/2026 10:50 (jane)<\/b>Confirmed access for 11am on Friday 17th April, to call Lilian who will meet the engineer on site <\/p>

22\/04\/2026 10:59 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

10\/04\/2026 (jane)Requested access from 11am on Friday 17th April <\/p>

15\/04\/2026 (jane)Confirmed access for 11am on Friday 17th April, to call Lilian who will meet the engineer on site <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 17\/04\/2026.Air Con Service completed and report sent to client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Subcontractor","invoice_id":null},{"ticket_id":"62511","ticket_flag":"0","ticket_reference":"HDT63596","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 2 37-38 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QB","cs_id":"2938","cs_address_1":"Flat 2","cs_address_2":"37-38 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QB","ticket_client_site":"2938","ticket_title":"To carry out service of air con ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Air Conditioning","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"10\/04\/26 15:59","ticket_invoice_total":null,"ticket_notes_combined":"

10\/04\/2026 15:59 (System)<\/b>Ticket Created<\/p>

10\/04\/2026 16:12 (jane)<\/b>Requested access from 11am on Friday 17th April <\/p>

15\/04\/2026 10:51 (jane)<\/b>Confirmed access for 11am on Friday 17th April, to call Lilian who will meet the engineer on site <\/p>

22\/04\/2026 11:04 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

10\/04\/2026 (jane)Requested access from 11am on Friday 17th April <\/p>

15\/04\/2026 (jane)Confirmed access for 11am on Friday 17th April, to call Lilian who will meet the engineer on site <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 17\/04\/2026.Air Con Service completed and report sent to client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Subcontractor","invoice_id":null},{"ticket_id":"62512","ticket_flag":"0","ticket_reference":"HDT63597","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 3 37-38 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QB","cs_id":"2939","cs_address_1":"Flat 3","cs_address_2":"37-38 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QB","ticket_client_site":"2939","ticket_title":"To carry out air con service","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Air Conditioning","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"10\/04\/26 16:02","ticket_invoice_total":null,"ticket_notes_combined":"

10\/04\/2026 16:02 (System)<\/b>Ticket Created<\/p>

10\/04\/2026 16:12 (jane)<\/b>Requested access from 11am on Friday 17th April <\/p>

15\/04\/2026 10:51 (jane)<\/b>Confirmed access for 11am on Friday 17th April, to call Lilian who will meet the engineer on site <\/p>

22\/04\/2026 11:00 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

10\/04\/2026 (jane)Requested access from 11am on Friday 17th April <\/p>

15\/04\/2026 (jane)Confirmed access for 11am on Friday 17th April, to call Lilian who will meet the engineer on site <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 17\/04\/2026.Air Con Service completed and report sent to client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Subcontractor","invoice_id":null},{"ticket_id":"62513","ticket_flag":"0","ticket_reference":"HDT63598","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 4 37-38 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QB","cs_id":"2940","cs_address_1":"Flat 4","cs_address_2":"37-38 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QB","ticket_client_site":"2940","ticket_title":"To carry service of air con","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Air Conditioning","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"10\/04\/26 16:04","ticket_invoice_total":null,"ticket_notes_combined":"

10\/04\/2026 16:04 (System)<\/b>Ticket Created<\/p>

10\/04\/2026 16:12 (jane)<\/b>Requested access from 11am on Friday 17th April <\/p>

15\/04\/2026 10:52 (jane)<\/b>Confirmed access for 11am on Friday 17th April, to call Lilian who will meet the engineer on site <\/p>

22\/04\/2026 11:06 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

10\/04\/2026 (jane)Requested access from 11am on Friday 17th April <\/p>

15\/04\/2026 (jane)Confirmed access for 11am on Friday 17th April, to call Lilian who will meet the engineer on site <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 17\/04\/2026.Air Con Service completed and report sent to client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Subcontractor","invoice_id":null},{"ticket_id":"62514","ticket_flag":"0","ticket_reference":"HDT63599","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 5 37-38 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QB","cs_id":"2941","cs_address_1":"Flat 5","cs_address_2":"37-38 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QB","ticket_client_site":"2941","ticket_title":"To carry out service of air con ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Air Conditioning","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"10\/04\/26 16:07","ticket_invoice_total":null,"ticket_notes_combined":"

10\/04\/2026 16:07 (System)<\/b>Ticket Created<\/p>

10\/04\/2026 16:13 (jane)<\/b>Requested access from 11am on Friday 17th April <\/p>

15\/04\/2026 10:52 (jane)<\/b>Confirmed access for 11am on Friday 17th April, to call Lilian who will meet the engineer on site <\/p>

22\/04\/2026 11:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

10\/04\/2026 (jane)Requested access from 11am on Friday 17th April <\/p>

15\/04\/2026 (jane)Confirmed access for 11am on Friday 17th April, to call Lilian who will meet the engineer on site <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 17\/04\/2026.Air Con Service completed and report sent to client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Subcontractor","invoice_id":null},{"ticket_id":"62515","ticket_flag":"0","ticket_reference":"HDT63600","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Flat 6 37-38 Gerrard Street ","ticket_town":"London ","ticket_county":null,"ticket_postcode":"W1D 5QB","cs_id":"2942","cs_address_1":"Flat 6","cs_address_2":"37-38 Gerrard Street ","cs_town":"London ","cs_postcode":"W1D 5QB","ticket_client_site":"2942","ticket_title":"To carry out service of air con ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"Air Conditioning","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"10\/04\/26 16:08","ticket_invoice_total":null,"ticket_notes_combined":"

10\/04\/2026 16:08 (System)<\/b>Ticket Created<\/p>

10\/04\/2026 16:13 (jane)<\/b>Requested access from 11am on Friday 17th April <\/p>

15\/04\/2026 10:52 (jane)<\/b>Confirmed access for 11am on Friday 17th April, to call Lilian who will meet the engineer on site <\/p>

22\/04\/2026 11:05 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

10\/04\/2026 (jane)Requested access from 11am on Friday 17th April <\/p>

15\/04\/2026 (jane)Confirmed access for 11am on Friday 17th April, to call Lilian who will meet the engineer on site <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 17\/04\/2026.Air Con Service completed and report sent to client ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Subcontractor","invoice_id":null},{"ticket_id":"62597","ticket_flag":"0","ticket_reference":"HDT63682","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":"Various portfolios ","ticket_town":"London","ticket_county":null,"ticket_postcode":"WC2","cs_id":"2704","cs_address_1":"Various portfolios","cs_address_2":"","cs_town":"London","cs_postcode":"WC2","ticket_client_site":"2704","ticket_title":"Monthly meter reads April 2026","ticket_contact":"3601","contact_first_name":"Eva","contact_last_name":"Papaoikonomou","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"","ticket_purchase_order":null,"ticket_created":"20\/04\/26 14:56","ticket_invoice_total":null,"ticket_notes_combined":"

20\/04\/2026 14:56 (System)<\/b>Ticket Created<\/p>

23\/04\/2026 12:16 (alan)<\/b>Meter readings <\/p>

23\/04\/2026 12:17 (alan)<\/b>Meter readings <\/p>

29\/04\/2026 07:31 (alan)<\/b>Mouthly meter readings <\/p>

29\/04\/2026 07:56 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

23\/04\/2026 (alan)Meter readings <\/p>

23\/04\/2026 (alan)Meter readings <\/p>

29\/04\/2026 (alan)Mouthly meter readings <\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 29\/04\/2026.Monthly meter reads for April completed","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Alan Murkin","invoice_id":null},{"ticket_id":"62601","ticket_flag":"0","ticket_reference":"HDT63686","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"457","cs_address_1":"Flat 3.2","cs_address_2":"28 Lisle Street","cs_town":"London","cs_postcode":"WC2H 7BA","ticket_client_site":"457","ticket_title":"Washer dryer issue ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"21\/04\/26 09:53","ticket_invoice_total":null,"ticket_notes_combined":"

21\/04\/2026 09:53 (System)<\/b>Ticket Created<\/p>

21\/04\/2026 10:33 (carly)<\/b>Tenant home for access at 1pm.<\/p>

21\/04\/2026 15:01 (jane)<\/b>Requested access for Repair Aid for Thursday, 23\/04, between 10am and 2pm<\/p>

21\/04\/2026 15:23 (gavin)<\/b>Checked washer dryer. Tenant states it trips circuit breaker on every use. Can't see anything obvious. Machine must be over 10 years old. Repair aid to check please<\/p>

22\/04\/2026 15:19 (jane)<\/b>Tenant home for access Thursday, 23\/04, between 10am and 2pm<\/p>

23\/04\/2026 15:09 (jane)<\/b>(Ticket Closed)<\/p>

23\/04\/2026 15:22 (jane)<\/b>(Ticket Re-Opened)<\/p>

24\/04\/2026 07:39 (jane)<\/b>Tenant wants Monday 27th April for Repair Aid, waiting on a time from Repair Aid<\/p>

24\/04\/2026 09:41 (carly)<\/b>Repair Aid have confirmed 10-2pm on Monday 27th April between 10-2pm awaiting access details.<\/p>

28\/04\/2026 10:54 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

21\/04\/2026 (carly)Tenant home for access at 1pm.<\/p>

21\/04\/2026 (jane)Requested access for Repair Aid for Thursday, 23\/04, between 10am and 2pm<\/p>

21\/04\/2026 (gavin)Checked washer dryer. Tenant states it trips circuit breaker on every use. Can't see anything obvious. Machine must be over 10 years old. Repair aid to check please<\/p>

22\/04\/2026 (jane)Tenant home for access Thursday, 23\/04, between 10am and 2pm<\/p>

24\/04\/2026 (jane)Tenant wants Monday 27th April for Repair Aid, waiting on a time from Repair Aid<\/p>

24\/04\/2026 (carly)Repair Aid have confirmed 10-2pm on Monday 27th April between 10-2pm awaiting access details.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 27\/04\/2026.Supplied and fitted new wash heater to washer-dryer leaving in full working order ","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Gavin Jones<\/br>Repair Aid London","invoice_id":null},{"ticket_id":"62632","ticket_flag":"0","ticket_reference":"HDT63717","ticket_client":"2078","client_name":"c\/o CBRE","ticket_address_1":null,"ticket_town":null,"ticket_county":null,"ticket_postcode":null,"cs_id":"107","cs_address_1":"Flat 1","cs_address_2":"58a Shaftesbury Avenue","cs_town":"London","cs_postcode":"W1D 6LS","ticket_client_site":"107","ticket_title":"To remove remaining items in the flat ","ticket_contact":"3458","contact_first_name":"Lilian","contact_last_name":"Goh ","contact_email":"keith@kor-web.com","category_name":"General Maintenance","ticket_status_code":"Completed","ticket_client_ref":"-","ticket_purchase_order":null,"ticket_created":"23\/04\/26 13:56","ticket_invoice_total":null,"ticket_notes_combined":"

23\/04\/2026 13:56 (System)<\/b>Ticket Created<\/p>

23\/04\/2026 13:57 (jane)<\/b>For Friday 24th April, collect keys for access <\/p>

24\/04\/2026 14:30 (travis)<\/b>Clearance of last items in property,Disposal to rear of office ready for recycling centre.<\/p>

24\/04\/2026 14:45 (jane)<\/b>(Ticket Closed)<\/p>","ticket_full_notes_text":"

23\/04\/2026 (jane)For Friday 24th April, collect keys for access <\/p>

24\/04\/2026 (travis)Clearance of last items in property,Disposal to rear of office ready for recycling centre.<\/p>","ticket_full_notes_text_source":"","ticket_resolution":"Completed following works on 24\/04\/2026.Clearance of last items in property, Disposal to rear of office ready for recycling centre.","ticket_activity_email":"keith@kor-web.com","ticket_resources":"Travis Read","invoice_id":null}]}